How do I place an order?
Placing an order is simple:
- Browse your favorite products.
- Add items to your cart.
- Click on the cart icon and proceed to checkout.
- Fill in your shipping details and select a payment method.
Confirm your order — that’s it!
What payment methods do you accept?
We accept the following:
- Cash on Delivery (COD).
- Bank transfers.
- Debit/Credit Cards (where applicable).
How long does delivery take?
Delivery times vary based on location and product availability, but generally:
Standard delivery: 3–7 business days.
Express shipping: 1–3 business days.
You’ll receive a tracking link once your order is shipped.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email or SMS with a tracking number and a link to track your package in real-time.
What is your return and exchange policy?
We offer hassle-free returns and exchanges within 7 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please visit our Returns Policy page for full details.
Are the products on Shopiverse original?
Yes! We source our products from trusted vendors and authorized sellers to ensure authenticity and high quality.
Can I cancel my order?
Orders can be canceled before they are shipped. Once shipped, you may request a return after receiving the product. Contact our customer support for assistance.
How do I contact Shopiverse customer service?
We’re always here to help! You can contact our support team via:
Email: support@shopiverse.com
Live Chat: Available on our website
Phone: +92 333 4558678
Support hours: Monday to Saturday | 10 AM – 6 PM
Is my personal information safe?
Absolutely. Shopiverse uses secure encryption and trusted payment gateways to protect your personal and payment information. We respect your privacy and never share your data with third parties.
Still have questions?
Feel free to reach out to our customer support team anytime. We’re here to ensure you have a smooth and enjoyable shopping experience at Shopiverse.